CommUnityCare: East Austin Health Center

rue a month ago

Horrible experience as a pregnant teen. Staff is very rude and unprofessional. No one helps and they give a STANK attitude. It has horrible smells around most of their rooms, and they should SHUT DOWN🙄 this was my third time here and they made me wait hours!! Front desk lady’s are very unprofessional too. They cancel appointments sometimes and don’t let you know until the day before or a few hours before your appointment. What kind of service is this.. yikes🙊

No No 4 months ago

Based on the drop-off I had, one star. Didn't realize the truck ahead of me was parked. In the drop-off lane. Dropped passenger. Person pulls up behind me while I'm offloading the walker. Parked and exits their vehicle and boxes me in. Super cool, I'm on the clock. I don't have time to deal with people who think the drop-off zone is a personal parking lot.

L Gomez 5 months ago

I don’t usually leave negative reviews, but this time it was really unacceptable. I had an appointment for a biopsy at 3:00 PM, and they called me at 1:00 PM to cancel it. That felt very unprofessional. I had already taken the medication they instructed me to take beforehand, and it made me feel unwell for the rest of the day. What’s frustrating is that if I had canceled that close to the appointment time, I would have likely been charged a fee. It feels unfair and inconsiderate, especially when dealing with something as serious as a patient’s health. I hope they improve their communication and show more respect for patients’ time and well-being.

Daphy Duck 5 months ago

Went to get my iud replaced and the doctor allowed a resident to do it instead of herself. I had the worst experience in my life she cut my labia and the doctor tried to hide the fact that the resident messed me up but I could feel the pain and saw so much blood over the entire floor of the room. They didn't even give me stitches like they were supposed to. I had to go to the emergency room hours later and they couldn't give me stitches because they said I was supposed to get them immediately when I got cut. Now I have to go back and get the iud taken out because it's messing me up even more now that months have pasted but I have ptsd from this experience. No one seemed like they even cared

Amanda Alvarado Edited 10 months ago

First impression: Rebecca with the referral department tells me she has two other patients on hold that I need to tell her which appointment time I preferred since I was taking too long checking my schedule for which time would work best for me. I hope she was able to help the other two patients in time. Arrived to my appointment fifteen minutes early and had to stand up at the kiosk to fill out my new patient forms. Lots of questions. I started to just skip the ones that weren’t required to answer and after a few questions I noticed there was still a ways to go. I ultimately decided to ask Lessly the front desk receptionist if I could cancel my appointment after standing for 10 minutes with an uncompleted form. She was SO sweet. Almost got me to stay. But with the long wait times on the phone to book an appointment, and the wait time to speak with someone to confirm the appointment and then the standing up to fill out on the tablet, I didn’t think it would be worth it to go through this whole process each time I needed a gynecologist. I never received a written confirmation of my appointment. I only received a call from the office wanting to confirm my appointments. Thank you Les