UCLA Health Santa Clarita Primary & Specialty Care

Esteban Rápido 5 months ago

They send me out to get my blood drawn. No one gave me any instructions on that. It turns out I did it completely wrong and my test results are pointless. Doctor told me to do something and I asked the staff how to do it and they just threw a card at me to tell me where to go. I definitely needed more guidance and it has led to wasting my time and wasting my money. The only thing I got from that was bad test results. At the same time, it is seemingly impossible to communicate with my doctor. All they want to do is send me messages via UCLA house platform. Which is fine but they never reply back. What's the point of a two-way communication if it isn't to wake communication?

Elly Ruse 6 months ago

Reported fraudulent medical debt for collections and the "debt" is not a year old - something that hypothetically they are not allowed to report for a year. They are greedy and service is substandard. My Insurance has paid them the amount they requested and still they come after me. Additionally, my doctor missed some major signs in my bloodwork that was caught by my gastroenterologist who then referred me to the appropriate specialist. I recommend any other facility in Santa Clarita and will never go back.

NJ Smith a year ago

Was making small payments on a bill. The payment plan they offered was still too high for me to pay each month for 4 months. After making small payments for 4 months, they sent me to collections. When I called and asked why, they said because of the balance and I said I said that I didn’t understand because they were accepting these payments- and one after they said they sent it to collections ( but didn’t see that on my patient portal). Basically the payments were big enough and was told there’s a financial hardship application but was never told about it until this call. But then was also told I couldn’t apply because I was already sent to collections- so why being it up- but was told to still apply? Why? When I asked what are the qualifications for this the representative could not tell me what the qualifications were. This is obscene. It’s all about the money and not the health.

Jose Corona a year ago

PLEASE AVOID THIS provider!! It's a shame that this is associated to UCLA...I can't believe this happened... I was charged around one thousand dollars for an online visit just to get a prescription refill and speak with my primary physician, who has been my doctor for the past four years. Unfortunately, his previous clinic was shut down, and he had to move to UCLA Health. The virtual consultation lasted only five minutes. When I confronted the clinic about the high charge, they claimed it was necessary because it was my first visit and I have chronic conditions like high blood pressure and high cholesterol. However, all I needed was a refill! Of course the insurance didn't cover it and I got hit with a $650 FOR ONE ONLIVE VISIT as out of pocket. This feels like fraudulent practice and abuse.

Monique Grubbs 3 years ago

Let me start by saying the staff were very nice. Sadly, that’s probably the only nice thing here. The facility is gross and made me feel like I was in a county hospital. The cabinets were falling apart, the walls had giant paint chips, even the ceiling was broken. The small desk in the exam room looked like a portable table from Costco. And there was a sign that scolded to “only wash hands” above the sink. What in the world must have prompted that to be posted?! To be honest I left more worried about catching something there from the unsanitary conditions.