LifeLong Immediate/Urgent Care - Berkeley

JB 4 months ago

Doctor Stephen Chin is very UNPROFESSIONAL and INCOMPETENT with basic patient care. He lacks compassion as he continuously rolled his eyes and sighed during my assessment at the urgent care. When I asked him if something was wrong, he ignored me, and moved on. This is very strange behavior from a supposed medical professional. Please please please GO TO ANOTHER URGENT CARE with better doctors. I felt as if I was a bother to him.

Mitch Corvus 6 months ago

Today was the second time that I have gone to this location. When it comes to urgent care facilities around the bay when you don't have decent insurance, it can be a helluva time. As a lifelong patient, I don't expect much. But both times I have been to this place have been unfortunately unpleasant experiences. The first time I came in for a gnarly cut on my knuckle that needed stitches. I do not judge the doctor for being older and less dextrous, but he shouldn't have been giving stitches. Two came out before bed, barely attached to anything, and another the next morning. I removed the last one myself. His stitches lasted less than 48 hours. Today I called to ask about a function on their website, as I was hoping to come in for an ear infection I'd been suffering from. On the website, they have this sign up thing that "let's them know you are on the way" to shorten the wait time. I tried to use it, but it did not work. When I mentioned it to the woman who answered the phone, she didn't even acknowledge it, and abruptly told me that they have a 19 patient capacity, and that I better get there quick. So I did. I assume it was the same woman behind the desk. She was ru

Yare nii 8 months ago

Vanessa from Berkeley denied service to my daughter after a NURSE told her to drive from antioch to berkeley and that they closed at 5pm mind you we arrive at 3:30pm. I been with lifelong medical center for more than 20 years and Vanessa from front service just made the clinic look super unprofessional and completely lack of empathy and ethics standards by stating that she needed to go home way before closing time. Nurses should have more authority than regulat stuff members like Vanessa that she is front stuff only.

Kylee Hillman 8 months ago

I was having trouble figuring out my new insurance (newly 26 and off my parents) and desperately needed to see a doctor. The front desk lady made the whole situation worse by being rude and extremely unhelpful. Luckily, I found a different urgent care, no thanks to her. I cant imagine treating someone who is sick like that.

Veronica “Vee” Alexander a year ago

I came in for a TB test for employment. When I called the day before around 5:30pm, the receptionist abruptly told me they were closed when I just had a general question. When I came in the next day, I realized it was the same person. Her demeanor felt dismissive, like she wasn’t interested in helping patients. The only time I heard her use a pleasant tone was when she was speaking with a coworker. There was also a mistake with my status as a patient. I didn’t know that after two years you’re considered a new patient. Instead of politely explaining, she said, “I asked you if you were a new patient,” which came off curt. On top of that, I stood at the desk for about 45 seconds before she looked up from her phone to take my paperwork. On the positive side, the medical assistant who did my TB test was very helpful and friendly, and my wait time was short. Originally I thought about giving 4 stars, but since your first point of contact is the front desk, I feel 3 stars is more accurate.