Houston Children's Dental Center

Hannah Johnson Edited 2 months ago

My level 3 autistic 5 year old son had his first sedated dental visit today. Last week, the consultation waiting time was very long, a couple of hours, but worth it to get him the appointment he needed. This morning, the wait was much shorter, probably only 10-15 minutes. He grinds his teeth and never lets his regular dentist look at or clean his teeth anymore. This clinic was able to sedate him with the gas mask without any problem and then put in an IV and tube to keep him sedated and breathing properly for the procedure. They told me the anesthesiologist would be with him the whole time which was a relief. I met the dentist and anaesthesiologist before they took him back to sedate him. Our anesthesia provider was Alan Tran. Our dentist was Khanh Truong. They were both very professional and friendly and let me know what they would do. As soon as they had the x-rays and a treatment plan, a nurse showed me the pictures and walked me through everything they had to do and why. All of the questions I asked were answered with confidence. After they determined he needed crowns on the teeth that were grinded down, they asked me if I wanted white caps or silver. It was nice to have the op

Deisy Diaz 2 months ago

Truly had such an amazing experience from the moment I called till my very end appointment visit for my daughter. I found this location on google looking for someone who took my insurance and also the anesthesiologist, when I called and made my appointment I was given all the information on what to bring and what to do address and where exactly it’s at, I was welcomed by the front desk girl so sweet explained paperwork that needed to be filled out on the tablet the office was cleaned and even had a movie playing while we waited we were called up and the nurse was so sweet! She even made my daughter laugh and explained to us when doctor was running a few mins behind due to surgery (understandable! I loved that they let me know) I met Dr. Lam who literally was so nice and informative as well! He included my daughter in the conversation made her laugh and talked to her (at this point I felt safe my daughter was in safe hands) he explained surgery and answers all of my questions. The day of the surgery I was nervous and I knew my daughter was too I met the nurses and I even got to meet the anesthesiologist Billy which ease my mind so much he was so nice as well and made my daughter la

Alexandra Arias 5 months ago

We were new patients and we had the worst experience this morning. I drove over an hour and 20 minutes for my child’s appointment. Sat for 30 minutes after check in. Not a single person was called back. Then someone comes out saying everyone had to leave they are shutting down the building. This appointment was at 8am. No reasons why just we had to get out. “Wait in your vehicles” is what they said. No communication at all until a text was received saying they were shutting down for the day. Maybe if there was more communication I would have been more understanding but there wasn’t. Trying to avoid this clinic after this experience. Just horrible.

Bianca S 6 months ago

I'm shocked by the 4 stars. I wouldn't take a stray dog he w for care. My review is based on 2 visits. From conflicting information to unprofessional staff, deceptive practices, and long wait times for children with special needs, I don't know where to even start. Also, this place should seriously be investigated for insurance fraud, specifically Medicaid fraud. I think their target audience includes patients and families who a) have medicaid and b) speak English as a second language. I interacted with a front desk worker, allegedly named Karen but badge conveniently turned inward, lives in a larger body, and wore extremely tight scrubs who lied on us to our face and said we called and cancelled the appointment the day before due to "covid". Karen consistently referred ti my nephew as she and kept asking us about medicaid, despite my nephew having private, employer sponsored insurance.Then, there's Tiffany Reid, who identified as the Clinical Nursing Director, who i recorded on my metaglasses as she chuckled in my families face, standing less than a foot away, and told us the doctor was refusing to treat us based on the note regarding "a call about covid" and said the doctor hear

Stacey R 6 months ago

We had a wonderful experience here. I can not recommend it enough! Our 11 year-old daughter was referred here to have her treatments under sedation and we were pretty nervous about the procedure but everyone was very helpful and kind. The staff really made sure we felt welcomed. Our initial consult appointment was scheduled for 11:30 and having read other reviews about the long wait, we came prepared with books and an ipad, jackets in case it was cold, drinks, and snacks. I also prepared my daughter that we may be waiting a while. We did have about an hour wait before we were called back, which I felt was not unreasonable, due to the specialized service they provide. Once back, the consult went very fast, and we were then scheduled for the sedation appointment. For that appointment, we got there at 7:15am and even having 13 things done, we were leaving the office by 9:45am! All went so well and we so appreciate having this option for those whom need extra care for dental work.