Children's Dental FunZone - West LA

hilda salehian 2 months ago

I’m extremely disappointed with this place. This is the fourth time I’ve made appointments for my kids and had issues at the last minute. The first visit was great everyone was nice and friendly but after that, every appointment has turned into a waste of my time. Today, I drove 45 minutes in rush hour traffic, didn’t send kids to school and when we got there, they told don’t have a provider who accepts our insurance. I never received any cancellation call or message. receptionist insists that someone called me at 8:00 am to cancel my 9:00 am appointment, but I did not receive or answer any call. Even if that call was made, canceling an appointment only one hour before is completely unacceptable, especially after this has happened multiple times. There is lack of respect for other people’s time. Nice apology and a fake smile do not make up for the inconvenience, stress, and time that have been wasted. This experience has completely ruined my trust in this office and has made me regret choosing this place for my children’s dental care. If you are organize person and make a plan for yourself, Don’t choose them.

Briya Clayton 4 months ago

I had a very disappointing experience at this office. My daughter came in for her scheduled orthodontic appointment and was in pain due to her braces. We were initially told she would not be seen because of a missed payment from February, even though our account is set up on automatic payments and this was a one-time issue. I resolved the payment the same day, but even after that, we were still made to wait about an hour while the doctor went to lunch instead of addressing a child who was in discomfort. What was most concerning was the behavior of the office manager, Araceli. Her attitude was rude, dismissive, and lacked compassion. There was no effort to help, explain, or show understanding just a very cold and unprofessional approach. I do want to acknowledge that the doctor and the rest of the staff were kind and professional, which made the situation even more frustrating because the overall patient experience is clearly being impacted by management. Based on this experience, the office should seriously consider stronger leadership in that role. I understand offices have policies, but denying or delaying care for a child in pain, and treating patients this way, is unaccepta

Majedeh Aslami (Noori) 5 months ago

The doctors and receptionists are working hard. The doctors are nice, professional and friendly. Unfortunately the guy working as parking lot staff is disrespectful and rude. I had a disappointing experience today at the dentist office due to the parking lot staff. The individual assisting with parking was rude and unprofessional, which made the visit stressful from the start. I hope management can address this and ensure better customer service in the future. Thank you for all your efforts.

Mark DiCarlo 6 months ago

I had a pretty intense experience here with my son, who has severe dental anxiety. When I say severe, I mean he becomes a completely different kid the moment he’s in the chair. Our first visit didn’t go well—during the initial attempt to numb him for an extraction, he panicked and jumped, which understandably made the dentist uncomfortable. She decided not to continue, and while that was frustrating in the moment, I actually respect that decision. If a provider doesn’t feel they can handle that level of anxiety, it’s better they step back. We came back the very next day, and the experience was completely different. A new dentist (who I believe may have even been pregnant at the time) came in, along with a very patient and supportive team. My son was still extremely scared, loud, and resistant—but this team showed up. It truly took a group effort to get him through four rounds of numbing injections and four extractions. I could tell they had a busy schedule and patients waiting, but she never rushed him. She stayed calm, talked him through everything, and gave him the time he needed to get through each step. That kind of patience is not easy to find. My son still doesn’t love t

Eli Rice a year ago

Absolutely love Children’s Dental FunZone! We had such a great experience here. The staff is incredibly kind, patient, and wonderful with kids — they truly know how to make little ones feel comfortable and at ease. The service was top-notch from start to finish. My child actually enjoyed the visit, which says a lot! Another fun bonus: they have awesome prizes that really motivate the kids and make the whole experience exciting. Highly recommend to any parents looking for a fun, stress-free dental visit. We’ll definitely be coming back!